Effective Date: July 13, 2026

Last Updated: July 13, 2026

Welcome to Dragonfly Nail Lounge (the “Website”), operated by Dragonfly Nail Lounge (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you use our Website and related online services (collectively, the “Services”).

This Privacy Policy is intended to comply with applicable United States laws and regulations.

By accessing or using the Website or Services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Voluntarily We may collect personal information you voluntarily provide, including but not limited to:

• Full Name

• Email Address

• Mobile Phone Number

• Business Name

• Website URL

• Appointment or inquiry details

• Information submitted through forms, surveys, chat, or bookings

Providing personal information is voluntary; however, certain services may not be available without it.

1.2 Automatically Collected Information When you visit the Website, we may automatically collect non-personal information such as:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and time spent

• Referring and exit URLs

• Approximate location derived from IP address

This data is used for analytics, security, and Website optimization.

1.3 Cookies and Tracking Technologies We may use cookies, pixels, and similar technologies to support Website functionality, analytics, security, and remarketing. You can disable cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide and deliver services you request

• Respond to inquiries and provide customer support

• Schedule and manage appointments

• Send transactional communications

• Send email communications in compliance with U.S. CAN-SPAM laws

• Send SMS/text messages only with valid opt-in consent

• Improve Website performance and user experience

• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

3. EMAIL MARKETING COMPLIANCE

If you provide your email address, we may send transactional emails and promotional emails where permitted by law. All marketing emails include a clear unsubscribe option. You may opt out of marketing emails at any time.

Opting out of marketing emails does not prevent delivery of transactional emails necessary to provide requested services.

4. TEXT / SMS MESSAGING POLICY (A2P / TCPA / CTIA)

4.1 Program Description If you opt in, you may receive text messages from Dragonfly Nail Lounge, including:

• Transactional messages (appointment confirmations, reminders, service updates)

• Promotional messages (marketing offers, announcements, educational content), only with explicit consent

4.2 Consent By providing your mobile number and opting in, you provide express written consent to receive text messages. Consent is not a condition of purchase and is collected through a clear, unchecked opt-in mechanism.

Opt-in may occur through:
• Website contact forms with an unchecked consent checkbox
• Appointment booking forms
• Landing pages or lead forms
• Chat or messaging interfaces where applicable

4.3 Message Frequency Message frequency varies depending on your interaction with our Services, but typically ranges from 1–4 messages per month.

4.4 Fees Message and data rates may apply.

4.5 Opt-Out

You may opt out at any time by replying STOP to any text message. You may receive one final confirmation message acknowledging your opt-out request. You may also reply HELP for assistance or contact us using the information below.

4.6 Help

Reply HELP for help or contact us at:

Email: [email protected]

Phone: +1 423-540-4332

4.7 Transactional vs Promotional Messages Transactional messages may be sent to fulfill services you request. Promotional messages are sent only with explicit opt-in and stop immediately upon opt-out.

4.8 Opt-In Confirmation After opting in, you will receive a confirmation message that includes program details, business identity, message frequency, message and data rate disclosure, STOP/HELP instructions, and customer support contact information.

5. MOBILE INFORMATION SHARING

No mobile information (including phone numbers, SMS opt-in data, or consent records) will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will never be shared with third parties.

6. LIMITED SHARING WITH SERVICE PROVIDERS

We may share information with trusted service providers solely to operate our business (such as CRM platforms, SMS providers, hosting services, analytics tools). These providers are contractually obligated to protect your information and may not use it for their own marketing.

7. THIRD-PARTY LINKS AND REMARKETING

The Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We may use third-party advertising platforms (such as Google) for remarketing purposes.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure.

9. DATA RETENTION

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. CHILDREN’S PRIVACY (COPPA)

The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Changes will be posted with an updated Effective Date.

12. CONTACT US

Dragonfly Nail Lounge

159 US-25 E, Suite 2

Newport, TN 37821

United States

Email: [email protected]

Phone: +1 423-540-4332